The QR code on the side of the device is a small sticker that is a few centimeters in size, which does not seem anything revolutionary. But it solves exactly the problem that has been repeated throughout this entire series of articles: training does not find the user when they really need it. Education has … Read more
The service technician will change sooner or later, either due to a change of job, retirement or a change in job description. An experienced service technician knows the machine better than anyone else in the house. He recognizes the fault sound on the phone before he arrives. He knows which spare part should be ordered … Read more
Induction takes too much time in many companies in the machinery industry, but the real problem is not only the use of time, but the level of induction. When the training material created in a hurry remains at a level that barely meets the formal requirements, customers learn to use the machine more slowly than … Read more
Product training in the machinery industry is a competitive advantage that is often overlooked. Companies in the machinery industry compete on technical features, price and delivery times, but how quickly, easily and with high quality customers, dealers and their own personnel learn to use and maintain the machines correctly often matters more than you might … Read more